We accept all Major Debit and Credit Card payments through Netbanx which is a secure online payments provider via the Royal Bank of Scotland. All Payments made via this method are secure and comply with regulations.
The other payment method we offer is PayPal Express which you can click and log into your PayPal account and pay via that. This also is secure.
Telephone orders can also be taken and payment can be taken and processed over the teephone. All information via this method is destroyed and cannot be hel due to Data Protection so your information is dealt with securely.
DELIVERY DETAILS
UK POSTAGE
Standard postage cost is only £3.95 for anywhere in the UK.
All orders are depatched as soon as possible and are normally received within 3-5 working days. Some may be sent Recorded Delivery and require a signature dependant on the size of the item.
If your parcel has not arrived within 14 days please contact us and pleaseremember to include your order number.
If you wish to upscale your order to Next Day Delivery please contact us on 01254 279277 before 1pm.
Our timed delivery services cover most of the UK mainland but will not be guaranteed to Northern Ireland, Scottish Highlands and Islands and other parts of the UK. Normally it will take a further 24 hours for deliveries in these areas.
Returns Policy
Order Cancellations
Cancellation of an order can only be made up until the item has been processed through to despatch. The cancellation must be made in writing via email or fax quoting your order number.
Please read the Return or Exchange an item section below.
Return or exchange an item
All Items are returned at your own cost.
Please note a flat rate of £2 postage will be charged on all exchange orders going to a UK address.
If you find an item is incorrect on size or the wrong colour simply return the item or items to us in its original condition and packaging, unworn, * within 7 days of receipt. We can exchange the item for a different size / colour but there will be a flat rate charge of £2 for return postage to you.
If you change your mind or the item does not fit and you do not require an exchange we can refund your money but not the postage costs.
Tights, undergarments, socks etc cannot be accepted for return, unless faulty.
If goods are returned after the 7 days we will exchange for a different size or colour or alternative to that a credit note will be issued to you for future use. A full refund cannot be given unless item is clearly a manufacturing fault.
If a return is required this can take up to 5 working days to reach your bank account from the date we process it upon receiveing the goods back.
Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Please return to the address below along with the invoice:
Starlight Dancewear
Returns
190a St Aidans AVe
Mill Hill
Blackburn
Lancashire
BB2 4EA
Faulty Item
If the item you received is faulty, please contact us on 01254 279277 quoting your order number, your name and address, details of the product and the reason for return. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receiving the item back we will issue a replacement for you.
Ireceived the wrong item
If the item you received is not what you originally ordered, please contact 01254 279277 quoting your order number, your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
