Terms for Shopping on line

PAYMENT DETAILS

We accept all Major Debit and Credit Card payments through Netbanx which is a secure online payments provider via the Royal Bank of Scotland.  All Payments made via this method are secure and comply with regulations.

The other payment method we offer is PayPal Express which you can click and log into your PayPal account and pay via that.  This also is secure.

Telephone orders can also be taken and payment can be taken and processed over the telephone.  All information via this method is destroyed and cannot be held due to Data Protection so your information is dealt with securely.

DELIVERY COST & DETAILS

 
Delivery options:
Standard Delivery  £4.95 (3-5 working days from despatch)

All orders are normally depatched within 48 hours. Standard Delivery is approx  3-5 working days from despatch.  If your parcel has not arrived within 14 days please contact us and please remember to include your order number.   
Some orders may be eligible for Next Day Delivery despatch, however please contact us on 01254 279277 before 1pm.

Special Orders

Please note any garment or shoes that have to be made as a special order are non returnable.

Privacy Policy

Starlight Dancewear are committed to respecting your privacy and acknowledge that as a consumer you will be concerned about disclosing your personal information.  

As a professional company we respect your privacy and will ensure that any information we receive is treated with complete confidentiality.  Any information given is collected via our secure server, used to process your order and deliver your items.  Financial information such as Credit Card or Debit Card details as well as other personal details are not stored by ourselves or on our server they are destroyed immediately upon the completion of your order.  While your order is being completed you may receive emails from ourselves updating the status of the order.

You may contact us at any time to request that your information be removed from our server or to make alterations to the data we hold for you whilst processing your order.

 Please note any information received from consumers will not be disclosed, sold or released by our company  to any third parties except where delivery details need to be given to our approved courier or where information is required by law.

Please Note: Our company will never contact you via email to request that you confirm any of your payment details or passwords.

Should you have any queries regarding the above information please do not hesitate to contact us.


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Stock Availability

It is impossible for us to keep stock of every item, in all colours & in all sizes. We do hold a vast selection of stock available for immediate dispatch, & where we have to order in items due to stock levels then your order may take and extra day to reach you.

Please note that where products may need to be made to order details will be shown in the garment description, if you are up against any deadlines please check before ordering.
You will be notified of shipment within 24 hours of the goods being dispatched. Please report non-delivery within 7 days of being notified of dispatch.

All items are despatched as soon as possible, once we have confirmed payment. You will be advised of any undue delays in delivery.


Iron on Transfers

Iron on transfers are the responsibilty of the buyer and we will not be held responsible for any problems when using them.
We advise that children do not use these products and are fully supervised when they are being used.