TRADING TERMS AND CONDITIONS
STARLIGHT DANCEWEAR is registered in England. Our trading address and registered office is at 190a St Aidans Avenue, Mill Hill, Blackburn, Lancashire BB2 4EA
Acceptance of Terms and Conditions
When you submit your order to STARLIGHT DANCEWEAR you are confirming that you accept the content of our terms and conditions. All orders placed by you are subject to acceptance by STARLIGHT DANCEWEAR and product availability.
You can place an order using a debit/credit card or with a registered Paypal account, We also accept payment via bank transfer through a pro forma invoice. It is possible to make a pro forma invoice subject to a minimum purchase of £500. Orders will only be validated once the pro forma invoice has been paid and cleared in our account.
We are unable to add additional items to orders. Any additional items will need to be placed in a new order, or you can request to cancel your existing order so you can make a new order containing all required items (depending on the status of your order).
1.5 Large orders
If you are placing a bulk or large order over £200, please contact Customer Services to check if you are eligible to receive a discount.
Retention to Title
The Property and Title, both legal and equitable, in any merchandise sold or agreed to be sold by STARLIGHT DANCEWEAR will not pass to the Customer until all sums due to STARLIGHT DANCEWEAR have been paid in full.
2.Stock Availability/ Back Orders
Starlight Dancewear works hard to keep the site and stock levels up to date. In the event that an item(s) you have ordered is out of stock, we will place an order with our suppliers and ship it to you as soon as possible, with no additional shipping charges. The available items in your order will be shipped to you as normal.
Starlight Dancewear reserves the right to reject or cancel any orders, in the event of:
- Product out of stock / discontinued
- Incorrect address / outside of delivery zone
- Incorrect billing information
- Fraudulent activity
- Errors on the website
- Force majeure
STARLIGHT DANCEWEAR accepts no responsibility for orders that are lost or delayed, or which are not received for any reason.
Made to Order (MTO)
Any items which are MTO cannot be ordered online. Items are non-returnable unless faulty and must be paid for at the time of ordering.
Personalised Print Items
Personalised Print Items cannot be ordered online. The artwork for these items must be supplied in the requested format or set up charges will be incurred. Prices will vary depending upon the size and style of the logo. A minimum of 6 pieces per style is required, confirmation of design must be made in writing (email and fax are acceptable) and payment must be made at time of ordering. Items are non-returnable unless faulty.
All prices are those ruling at date of delivery and are subject to change without notice. starlight Dancwewear endeavours to maintain the pricing
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in separate consignments if certain items are out of stock.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
All items are subject to stock availability.
Orders are despatched Monday to Friday only. All parcels received must be checked at the time of delivery. Only the number of boxes received should be signed for. Any damaged parcels received should be signed for as damaged, and photographs should be taken of the damaged parcel to substantiate any claim. Any orders received incorrectly or with damaged items must be notified by telephone or email within 48 hours of receipt to enable a claim to be made. Claims for damaged parcels must be raised with the courier company, by STARLIGHT DANCEWEAR, within 5 working days.
Non-Delivery of Parcels
In the unfortunate event that your parcel does not arrive after despatch from STARLIGHT DANCEWEAR within the delivery service expected time you must inform us. Dependent upon the delivery service used we are able to raise a claim on your behalf. If sent by Standard 1st or 2nd Class Post with Royal Mail there is no tracking on this so no claim can be made.Can I exchange an item?
Unfortunately, we do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item to us for a refund and then place a new order for the required item.
The cost of returning unwanted items is borne by youPlease see the returns policy under the returns tab
Please note that garments which are not regular stock items, i.e. personalised print garments, Bespoke Items, Items ordered in on a special order will not be accepted for return. For reasons of hygiene we are unable to exchange/refund hats, wigs or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable.
- All genuinely faulty items are eligible for return regardless of retail or teacher customer status, custom made orders, underwear, tights or otherwise ineligible.
Please be aware that returned items may take up to 28 days to be processed.
Please note that any discrepancies must be notified in writing within 14 days of invoice date.
Conformity of Goods
Every care is taken to ensure that the specification and description of our products are correct at the time of going to print. However, descriptions and specifications of products are not intended to be binding and are only to give a general description of the products. Colour reproduction of the products is a close representation. However, we cannot accept any responsibility for any variation in colour caused by the printing process.
Any personal information that you provide to us will only be used in accordance with the General Data Protection Regulation and any implementing national laws.
Starlight & Ritz are trademarks of STARLIGHT DANCEWEAR. Other product and company names referred to may be registered or unregistered trademarks of their respective owners and are used by STARLIGHT DANCWEAR under their permission
We shall not be liable to you in respect of:
(a) any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control; or
(b) any loss or damage you suffer as a result of not using the goods, products or services in line with the manufacturer's recommendations or as a result of using the goods, products or services for any purpose which they were not intended to be used for. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
Notwithstanding the above, the maximum liability of us to you in respect of all other losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall, in no circumstances exceed the price of the products purchased.
Nothing in these terms and conditions (whether or not under the heading of Liability) shall exclude or limit our liability for death or personal injury resulting from our negligence or the negligence of our agents, sub-contractors or employees, fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by law.
STARLIGHT DANCEWEAR shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
STARLIGHT DANCEWEAR do not accept responsibility for the submission of incorrect orders and you are responsible to check the order before completing the process online. You are able to correct errors or make changes to your order up to the point at which you click Place Order within the Checkout - 3. Place Order page of our checkout. Once you have submitted your order we are unable to amend, remove or add any further items.
The information we collect and how we use it
We may collect and process the following data about you:
Information that you provide by filling in forms on our site at www.starlightdancewear.co.uk (our site), including your name, postal address, email address, telephone number and other specified information, information provided at the time of registering for shopping online, subscribing to our service, entering a competition or promotion, posting material on our website or social media pages or requesting further services and when you report a problem to us with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site (which includes your IP address, operating system and browser type) and the resources that you access for system administration and site development.
We gather this information to allow us to:
Process your registration, process any orders you may make. The relevant information is then used by us and sub-contractors to communicate with you on any matter relating to the conduct of your order or account in general.
To ensure that the content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our site.
To notify you about changes to our services.
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If STARLIGHT DANCEWEAR or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms; or to protect the rights, property, or safety of STARLIGHT DANCEWEAR, our customers, or others.
Targeted updates and marketing
If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.
We may also wish to provide you with information about special features of our site or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to firstname.lastname@example.org with the subject "unsubscribe web mailing".
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
How and Where We Store Your Personal Information.
The data that we collect from you may be stored and only processed within the European Economic Area.
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
We also keep your information confidential. The internal procedures of STARLIGHT DANCEWEAR cover the storage, access and disclosure of your information.
We will endeavour to use secure methods and protocols to transmit your data over the internet, however the transmission of information via the internet isn’t entirely in our control and therefore is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
By submitting your information you consent to the use of that information as set out in this policy.